Frequently asked questions
When will my item be shipped?
We aim to process all orders within 1–3 business days (Mon–Fri) after your purchase is confirmed. As soon as your order has been shipped, you’ll receive a tracking link via email.
How long does delivery take?
Standard delivery typically takes 3–6 business days (Mon–Fri) after dispatch.
How much does shipping cost?
We offer free standard shipping on all orders within the United States of America - no minimum spend required.
Where can I track my order?
Once your order has been dispatched, you’ll receive a tracking link so you can follow your delivery in real time. You can also follow your delivery via the 'Track Your Order' page.
Why hasn't my order arrived yet?
If your order hasn’t arrived within the expected timeframe, first check your tracking information for any updates. Still unsure? Contact us at info@bjj-outlet.com — we’re happy to help.
What is your return policy?
You can return any item within 30 days of delivery, as long as it’s unused, unworn, and in original condition with all tags attached. Just drop us an email to start the process.
How long does it take to get a refund?
Once we have received and inspected your return, your refund will be processed within 10 business days and issued to you via the original payment method.
Do you offer exchanges?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
What payment methods do you accept?
We accept Visa, MasterCard, American Express & Maestro.
Do you ship internationally?
At the moment, we only ship within the United States of America.
I received the wrong item or my item was damaged upon arrival. What should I do?
We’re really sorry about that! Please email us at info@bjj-outlet.com with your order number and a photo of the issue, and we’ll resolve it right away.
How can I contact you?
You can always contact us at info@bjj-outlet.com or via our Contact Page. We’re happy to assist you with anything you need.