Last updated: November 3, 2025
At BJJ OUTLET, your satisfaction is important to us. We understand that sometimes, products may not meet your expectations or may encounter other unforeseen issues. That's why we've created a comprehensive Return & Refund policy to ensure your peace of mind when shopping with us.
If you're not completely happy with your purchase, you have the option to return the product within 30 days from the date of delivery for a full refund.
To start a return, please contact our team at info@bjj-outlet.com. Once your return is approved, we’ll provide a return shipping label and detailed instructions. Please note that returns sent without prior authorization will not be accepted.
To be eligible, items must be unused, unworn, with original tags, and in their original packaging. A receipt or proof of purchase is also required.
If you have any questions about your return, don’t hesitate to reach out to us at info@bjj-outlet.com.
If your order arrives damaged, defective, or incorrect, please contact us immediately. We’ll evaluate the issue and work quickly to resolve it.
To exchange an item, we recommend returning the original item and placing a new order once your return is accepted.
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, a refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.
If it has been more than 15 business days since your refund was approved and you haven’t received it, please contact us at info@bjj-outlet.com.
We don't impose any restocking fees on returned products. Your satisfaction matters most, and we aim to make the return process as straightforward as possible.
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., damaged or incorrect item). Please return your item to the address provided in your return confirmation email.
Our dedicated customer support team is here to assist you. Whether you have questions about returns, exchanges, or want to inform inquire about your order, do not hesitate to contact us.
• Email: info@bjj-outlet.com
• Phone: +1 323 672 3457
• Operating hours: Monday – Saturday: 9:00 AM – 6:00 PM PST
CONTACT DETAILS
Store Name: BJJ Outlet
Address: 238 S Ardmore Ave, Los Angeles, CA 90004, USA
Business Registration: 98476890
VAT Number: NL868512126B01
Phone: +1 323 672 3457
Email: info@bjj-outlet.com
Contact form: Click here
Opening Hours: Monday – Saturday: 9:00 AM – 6:00 PM PST
