Return & Refund Policy
At BJJ OUTLET, your satisfaction is important to us. If you're not completely happy with your purchase, you have 30 days from the date of delivery to request a return.
To be eligible, items must be unused, unworn, with original tags, and in their original packaging. A receipt or proof of purchase is also required.
To start a return, please contact our team at info@bjj-outlet.com. Once your return is approved, we’ll provide a return shipping label and detailed instructions. Please note that returns sent without prior authorization will not be accepted.
If you have any questions about your return, don’t hesitate to reach out to us at info@bjj-outlet.com.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately. We’ll evaluate the issue and work quickly to resolve it.
Exchanges
To exchange an item, we recommend returning the original item and placing a new order once your return is accepted.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, a refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.
If it has been more than 15 business days since your refund was approved and you haven’t received it, please contact us at info@bjj-outlet.com.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., damaged or incorrect item). Please return your item to the address provided in your return confirmation email.
CONTACT DETAILS
Store Name: BJJ Outlet
Address: 238 S Ardmore Ave, Los Angeles, CA 90004, USA
Business Registration: 98476890
VAT Number: NL868512126B01
Phone: +1 3236723457
Email: info@bjj-outlet.com
Contact form: Click here
Opening Hours:
Monday – Saturday: 9:00 AM – 6:00 PM